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The ADHD Trainer – Complaints Policy
The ADHD Trainer – Complaints Policy
At The ADHD Trainer, we are committed to providing high-quality, compassionate, and effective support. If you feel our services have fallen short of your expectations, we want to hear from you so we can address your concerns promptly and fairly.
Our Complaints Policy
A formal complaint may involve:
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Dissatisfaction with the delivery or handling of a coaching, training, or support session.
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Concerns regarding communication or client care.
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Any allegation of discrimination, bias, or unfair treatment.
(Note: Minor everyday queries or scheduling issues should be directed to your coach or trainer directly. Minor matters, such as a delayed email response or missed phone call, are generally resolved informally rather than through this formal process.)
We promise to:
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Record: Ensure every submitted complaint is formally logged and reviewed.
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Respond: Address every complaint thoroughly, appropriately, and respectfully.
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Improve: Identify the root cause of any issue and adjust our processes to prevent it from happening again.
Our Complaints Process
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Submission:
To help us log and investigate your concerns accurately, please complete the online form below (or write to us at our registered address).
2. Acknowledgement:
We will contact you within 15 working days of receiving your submission to confirm that your complaint has been received and is being reviewed.
3. Investigation:
We will look into the matter thoroughly, reviewing relevant notes, communication, or process details to understand what happened and how to resolve it.
4. Resolution:
Once our investigation is complete, we will contact you via email or phone with our findings and any actions taken to address the issue.